Thanks for shopping at The Byron Bay General Store.

We want you to be completely satisfied with your online purchase. If you are not entirely satisfied with your purchase, we're here to help.

Returns Policy

If you change your mind for any reason, we’ll gladly accept a return within 30 days of purchase. To be eligible for a return, your item must be unused and in the same condition that you received it. Your item must be in the original packaging and you need to have the receipt or proof of purchase.

How Do I Return My Order?

If you would like to return an item that you purchased from us please email us at hello@byrongeneralstore.com. Please include your order number, the items you wish to return and the reason for return.

You will then receive an email back with instructions on how to return the item/s.

Refunds

Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item. If your return is approved, we will initiate a refund to your credit card (or original method of payment). You will receive the credit within a certain amount of days, depending on your card issuer's policies.

Faulty Or Damaged Items

We apologise if an item you have received is not in perfect condition. Please email an image of the fault, along with your Proof of Purchase (ie. order number) to hello@byrongeneralstore.com for further review. We have a 6-week faulty claims period (please note: this excludes general wear and tear), in which case we can offer replacement or refund options.

Shipping Costs

You will be required to pay for your own shipping costs if you decide to return your order for a direct refund.

Contact Us

If you have any questions on how to return your item to us, please contact us at hello@byrongeneralstore.com.